Product End of Support Schedule
Summary
This announcement details the End of Support dates and supported status for all InfoExpress product versions. Product versions that have reached their End of Support date will not be updated with bug-fixes or new features, and support will not be provided until customers have upgraded to a supported platform and/or version.
All customers should be aware of the following schedule and plan accordingly.
Unsupported Platforms
In addition to the product versions noted below, not all Operating Systems are supported. The Operating Systems listed below are not supported with any InfoExpress product:
- Windows 7 or Older
- Windows Server 2008 or Older
- MacOSX 10.6 or Older
Software
| Component | Version | Status | Feature Requests | Bug Fixes | End of Life |
| CyberGatekeeper Policy Manager | <9.1 | EOL | Frozen | None | 2016-03-31 |
| CyberGatekeeper Policy Manager | 9.2 | Released | Accepted | All | None now; 1 year notice |
| CGS firmware | <9.1 | EOL | Frozen | None | 2016-03-31 |
| CGS firmware | 9.2 | Released | Frozen | All | 2024-06-30 |
| CGX firmware | 2.2 | EOL | Frozen | None | 2016-06-30 |
| CGX firmware | 2.3 | Released | Accepted | All | None now; 1 year notice |
| Easy NAC firmware | 2.3 | EOL | Frozen | All | 2021-01-31 | |
| Easy NAC firmware | 2.4 | Released | Accepted | All | None now; 1 year notice |
| Easy NAC firmware | 3.0 | Released | Accepted | All | None now; 1 year notice |
| Easy NAC firmware | 3.1 | Released | Accepted | All | None now; 1 year notice |
Hardware
| Component | Version | Status | End of Life |
| CyberGatekeeper Hardware Appliance | 1000-sm1a | Limited refurbs available | 2024-06-30 |
| CyberGatekeeper Hardware Appliance | 1000-sm2a | Available | 2024-06-30 |
| CGX Hardware | 1U | Available | None now; 1 year notice |
| CGX-Access Mini | S10 | Available | None now; 1 year notice |
| CGX-Access Mini-1U | S100 | Available | None now; 1 year notice |
| CGX-Access Mini-1U | S200 | Available | None now; 1 year notice |
| CGX-Access 1U | S500 | Available | None now; 1 year notice |
| CGX-Access 1U | S600 | Available | None now; 1 year notice |
| vLink Central | VLC-5SM | Available | None now; 1 year notice |
| vLink Central | VLC-12XL | Available | None now; 1 year notice |
| vLinks Network Extenders | VL-105 (v1) | Limited refurbs available | None now; 1 year notice |
| vLinks Network Extenders | VL-105 (v2) | Available | None now; 1 year notice |
Additional Information
Contractual means bug fixes are added only as required per the maintenance agreement. In general this means providing bug fixes only when workarounds will not resolve the severity 1 or severity 2 bug, where a workaround may include upgrading to a later release for systems that are affected. Severity 1 includes issues where all production users are denied critical services. Severity 2 includes issues where many production users are denied critical services.